Grievance Redressal

Information regarding Investor Grievance Redressal Mechanism in Accordance with SEBI Circular No CIR/MIRSD/3/2014 dated 28th August 2014

In case of any complaints / grievances against your Investment Advisor, the following are the steps to be taken:

Level 1:
Lodge complaint with the Investment Adviser directly

In case of any grievance / complaint against us, you shall contact the following persons:

(*) Regd. Off. 63A Proctor Road, Sunder Sadan, 3rd Floor, Mumbai, Maharashtra – 400004
Place of Business: 611 Raheja Centre, Free Press Journal Marg, Nariman Point, Mumbai-400021

We shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

Level 2:
SCORES

If you are not satisfied with the response at Level 1, you can contact SEBI through their Grievance Redressal Portal at https://scores.sebi.gov.in/. For any queries, feedback or assistance, please contact SEBI office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575

First level review for complaint/grievance is done by the designated body (IAASB) – currently BSE and Second review is done by SEBI.

You may also write SEBI at the address below:
Office of Investor Assistance and Education
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400051

Level 3:
ODR ( Online Dispute Resolution )

ODR Portal could be accessed if unsatisfied with the response at Level 2.
Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023,
on “Online Resolution of Disputes in the Indian Securities Market”.
A common Online Dispute Resolution Portal (“ODR Portal”), which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market, has been established. ODR Portal can be accessed via the following link https://smartodr.in/